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SHIPPING & PAYMENT INFORMATION

After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 11 am PST will not be shipped out until the next business day. If you order after 11 am PST on a Friday, your order will likely be shipped out on the following Monday.

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.

ELGNT cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

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ORDER INFORMATION & CONCERNS

If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.

"Unfulfilled" just means that we successfully received your order! Once your order is shipped, you'll receive a tracking number and your order status will change to "Fulfilled."

"If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again with a different payment. 

WATCH SPECS & WARRANTY

We didn't look past one feature when designing ELGNT. With this said, we went with the best automatic Movement Dandong 8218 which is one of the most well known in the industry.

All watches have a water resistance of 3 ATM. Please avoid all contact with water, as water damage is not covered under warranty. 

Include a helpful and informative answer to the frequently asked question here.

ELGNT has a limited warranty that covers manufacturer's defects for two years after the original purchase date from an authorized dealer. Basically, if the watch parts or mechanics don't work properly, and it's our fault, we will repair or replace your product for free. However, this does not cover any abuse you might put your watch through on your own. The warranty does not cover water damage, normal wear and tear, batteries, accidental glass damage, scratches, strap damage, or theft. Proof of purchase is required for all warranty claims and service requests, so please keep your receipt. If you've purchased from our site or Amazon, the order number will suffice; otherwise if you purchased via another authorized seller or retail location, you will need to contact them directly as they handle their own warranty claims, returns and exchanges.

US SHIPPING QUESTIONS

After your payment is verified, it may take up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 11 am PT will not be shipped out until the next business day. If you order after 11 am PT on a Friday, your order will likely be shipped out on the following Monday. Please refer to the chart below for rates/times.

SHIPPING RATES & DELIVERY

USPS First Class                              COST:  FREE                DELIVERY TIME:               5-7 BUSINESS DAYS

Priority Mail 2nd Day                       COST: $15.00               DELIVERY TIME:               2 BUSINESS DAYS

Priority Mail Express                       COST: $25.00               DELIVERY TIME:               1 BUSINESS DAY

INTERNATIONAL SHIPPING QUESTIONS

DDP – Delivered Duties Paid – Import duties & taxes are collected and paid upon checkout.

DDU – Delivered Duties Unpaid – Import duties & taxes are collected and paid by the customer upon delivery of goods. Customer assumes responsibility of any applicable fees.

Country                   Standard (Business Days)                Express (Business Days)

Australia                 7-14 DAYS                                            2-5 DAYS

Canada                   3-9 DAYS                                              1-3 DAYS

France                     6-12 DAYS                                            1-3 DAYS

Germany                 6-12 DAYS                                            1-3 DAYS

Hong Kong             4-6 DAYS                                               1-3 DAYS

Israel                         ---------                                                    2-4 DAYS

Italy                         6-12 DAYS                                              2-4 DAYS

Japan                      6-9 DAYS                                                2-4 DAYS

Malaysia                 6-9 DAYS                                               2-4 DAYS

Netherlands           6-12 DAYS                                             1-3 DAYS

Poland                    6-12 DAYS                                              1-3 DAYS

Singapore               5-7 DAYS                                                1-3 DAYS

Spain                      7-12 DAYS                                               1-3 DAYS

Switzerland               -------                                                       2-4 DAYS

United Kingdom   6-12 DAYS                                                1-3 DAYS

Rest Of World7-14 DAYS 3-5 DAYS

ALGERIA

BRAZIL

CHINA

INDIA

INDONESIA

IRAN, ISLAMIC REPUBLIC OF

IRAQ

MOROCCO

TUNISIA

VENEZUELA

US TERRITORIES: AMERICAN SAMOA, MICRONESIA, GUAM, NORTHERN MARIANA ISLAND, PALAU, PUERTO RICO, US VIRGIN ISLANDS.

For Duties Delivered Paid (DDP) Orders: Duties and taxes may be included in the price depending on ship to country. If not included in the price, they will be shown at checkout.

For Duties Delivered Unpaid (DDU) Orders: As the customer, you are liable for all import duties, customs and taxes levied. Payment of these is required to release your order from customs on arrival.

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When purchasing in a currency other than USD, the conversion is performed by our partner Flow Commerce, Inc. and includes a conversion fee, which covers processing and guarantees the exchange rate at the time of check out.

We recommend paying for your order in the currency in which your payment method was issued. While you have the choice to pay in a different currency, doing so may cause your bank to charge an additional fee to convert that currency back to your home currency.

RETURNS QUESTIONS

We offer FREE returns on all orders over $50 USD!

Any brand new product can be returned for a full refund or store credit within 60 days of delivery. We offer free and easy returns for all domestic and international orders over $50 USD. Please contact Customer Support to schedule the return and receive a prepaid return label. Expedited shipping charges are non-refundable.

For international returns under $50 USD, the customer is responsible for return shipping

Receive a damaged item? Please reach out to our Customer Support team at support@elgntwatches.com and they will help resolve the issue. See more warranty information on our FAQ page.

Once you notify us that you would like a return, we will email you a pre-paid return label within 24 hours.

Once your return has been received by the warehouse and it complies with our returns policy, we will refund you by your original payment method. Please be aware that payments can take up to 7 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping.

After we have issued the refund, it will take up to 3 business days for the funds to be placed back on your credit card or Paypal account.